Have you ever worn a pair of shoes that just did not fit? Too big, too small, too narrow; you can hobble around in them a bit, but you will never perform at peak effectiveness when your feet hurt and you struggle to walk. One of my clients engaged my services because they were really […]

  One of the secrets of truly great leaders is that they understand their role is to take care of the employees first and then the employees will take better care of the customer. Think about it. When staff members have needs that are not being met by management, discontent and complacency set in and […]