The Smart Manager

By Craig Kitch www.craigkitch.com   Some years ago, a very high-profile rock and roll band checked into my hotel for six weeks to record a new album.  Their manager had made the arrangements, paid for the rooms and asked me contact him if the guys needed anything extra.  It was exciting to have them in […]

This Too Shall Pass

www.craigkitch.com   Looking back over the last 50 years, I remember so many hard times that we, as a nation, have gone through and the challenges they represented to both businesses and individuals. Those things are now in the past and, one day, we will be asking each other: “remember when” regarding our current state […]

Tough Decision

by Craig Kitch www.craigkitch.com   Here is a question I received from a manager in a company in Pennsylvania.  I am sharing my response because I have seen countless managers deal with the same issue in the past.    Question: One of my employees continually goes behind my back and gets her direction from my […]

Was It Worth It??

  By Craig Kitch www.craigkitch.com   The question often asked after paying a premium price for a service or product is: “Was it Worth It?” We often associate that question with luxury products: Morton’s of Chicago, Ritz Carlton, Mercedes and the like. But the question does not stop there. It may not be verbalized for […]

STOP Selling!!

by Craig Kitch www.craigkitch.com I went to a networking event recently and met a lady who worked for a professional services firm. After a few moments of chit chat, she began to ask me very targeted and personal questions about my business. I answered her as vaguely as possible without being rude but it did […]

Turn A Job into a Career

  By Craig Kitch www.craigkitch.com   In the current economic climate, turnover can be high, especially in hourly-based jobs. If a company does something a team member doesn’t like, they can simply go down the street and work for the competition. No big deal! Businesses go into panic mode and start one-upping each other on […]

Your Values are Showing

by Craig Kitch www.CraigKitch.com   Years ago I was in Leadership in a Boy Scout troop and was always amazed at how you could watch the behavior of the boys and get a good idea of what it was like at home. A couple of decades later I found myself helping a friend who was […]

Just Git Er Done!

by Craig Kitch A couple of years ago, a lady in our small town was facing financial devastation. She had been diagnosed with cancer 7 months before and was having trouble keeping up with medical bills and general living expenses. A good friend of mine is a well-known musician, so we decided to put together […]

How to Keep Your Best Employees

www.craigkitch.com   There are four things that will cause employees to leave your business in this economy:    They don’t feel appreciated  Poor company culture, No growth opportunities  Money. MONEY is the one most often sited, though. When times are tough in the employment line, most people with put up with certain undesirables because they […]