by Craig Kitch www.craigkitch.com Here is a question I received from a manager in a company in Pennsylvania. I am sharing my response because I have seen countless managers deal with the same issue in the past. Question: One of my employees continually goes behind my back and gets her direction from my […]
By Craig Kitch www.craigkitch.com The question often asked after paying a premium price for a service or product is: “Was it Worth It?” We often associate that question with luxury products: Morton’s of Chicago, Ritz Carlton, Mercedes and the like. But the question does not stop there. It may not be verbalized for […]
by Craig Kitch www.craigkitch.com I went to a networking event recently and met a lady who worked for a professional services firm. After a few moments of chit chat, she began to ask me very targeted and personal questions about my business. I answered her as vaguely as possible without being rude but it did […]
By Craig Kitch www.craigkitch.com In the current economic climate, turnover can be high, especially in hourly-based jobs. If a company does something a team member doesn’t like, they can simply go down the street and work for the competition. No big deal! Businesses go into panic mode and start one-upping each other on […]
by Craig Kitch www.CraigKitch.com Years ago I was in Leadership in a Boy Scout troop and was always amazed at how you could watch the behavior of the boys and get a good idea of what it was like at home. A couple of decades later I found myself helping a friend who was […]
by Craig Kitch A couple of years ago, a lady in our small town was facing financial devastation. She had been diagnosed with cancer 7 months before and was having trouble keeping up with medical bills and general living expenses. A good friend of mine is a well-known musician, so we decided to put together […]
www.craigkitch.com There are four things that will cause employees to leave your business in this economy: They don’t feel appreciated Poor company culture, No growth opportunities Money. MONEY is the one most often sited, though. When times are tough in the employment line, most people with put up with certain undesirables because they […]
It’s a critical decision to make, and many business people don’t. Are you going to serve the top end of the market or cater to the lower end? Do you offer high quality for a premium price or are you the low price leader? You can make money in either place, but you cannot survive […]
by Craig Kitch www.craigkitch.com Talk with any successful person and they will most certainly tell you about times when it seemed like the world was against them. When the word NO was so prevalent in their life. What made them ultimately successful is how they handled the word “no”. How often have you been […]
By Craig Kitch Not long ago, I held a communication workshop for a restaurant chain and asked a pretty young lady to assist me in a demonstration. As she walked to the front of the room, I announced to the group that we had just held a beauty contest and that one of the finalists […]