I never cease to be amazed at the number of people who continue to live in the past and then wonder why things don’t work out. Technology and this new economy are changing everything from customer expectations to business marketing strategies. What worked 5 years ago will not work as well today, and even […]
In my opinion there is no single better way to improve your revenue stream than through referrals. The best advocate you will ever find is a delighted customer who is more than willing to share the good news about your service with their friends and colleagues. Your closing ratio will be higher as well […]
I am writing this blog post on Sunday evening November 11. Today is my birthday. I have always held my birthday with reverence; not for anything I ever did, but in honor of those who fought and died for our freedom. I wrote the following article in the summer of 2000. I hope you take […]
Have you ever worn a pair of shoes that just did not fit? Too big, too small, too narrow; you can hobble around in them a bit, but you will never perform at peak effectiveness when your feet hurt and you struggle to walk. One of my clients engaged my services because they were really […]
One of the secrets of truly great leaders is that they understand their role is to take care of the employees first and then the employees will take better care of the customer. Think about it. When staff members have needs that are not being met by management, discontent and complacency set in and […]
www.craigkitch.com You have always heard that to be productive and successful you must be good at managing your time. I don’t buy it. In fact, as far as I am concerned, that is a bold face lie. How the heck can you manage time? Time is intangible. It marches on second by second, year after […]
www.craigkitch.com You have always heard that to be productive and successful you must be good at managing your time. I don’t buy it. In fact, as far as I am concerned, that is a bold face lie. How the heck can you manage time? Time is intangible. It marches on second by second, year after […]
www.craigkitch.com I watched with some amusement the other day as a rather disheveled looking man walked down the sidewalk embroiled in a conversation…with himself. It appeared he was asking questions of someone (who was not there) and then answering them. Who knows what was going on in his head? This little scene caused me […]
By Craig Kitch I have a personal board of directors and you should too. Now, someone just said to themselves: Yeah right. I cannot afford that! But you actually can. I got this idea 10 years ago from motivational speaker Andy Andrews and I can attest to the fact that it works. There are two […]
I learned a hard lesson about 20 years ago. An air conditioner in my hotel was malfunctioning and I was procrastinating the repair for a couple of reasons. First, I did not want the expense in the current quarter. I was on the bubble for profit goals and if I could just push the expense […]