Letting Go

  I never cease to be amazed at the number of people who continue to live in the past and then wonder why things don’t work out. Technology and this new economy are changing everything from customer expectations to business marketing strategies. What worked 5 years ago will not work as well today, and even […]

Success Breeds Success

  In my opinion there is no single better way to improve your revenue stream than through referrals. The best advocate you will ever find is a delighted customer who is more than willing to share the good news about your service with their friends and colleagues. Your closing ratio will be higher as well […]

It’s About Time

www.craigkitch.com You have always heard that to be productive and successful you must be good at managing your time. I don’t buy it. In fact, as far as I am concerned, that is a bold face lie. How the heck can you manage time? Time is intangible. It marches on second by second, year after […]

It’s About Time

www.craigkitch.com You have always heard that to be productive and successful you must be good at managing your time. I don’t buy it. In fact, as far as I am concerned, that is a bold face lie. How the heck can you manage time? Time is intangible. It marches on second by second, year after […]

Not My Problem

I learned a hard lesson about 20 years ago. An air conditioner in my hotel was malfunctioning and I was procrastinating the repair for a couple of reasons. First, I did not want the expense in the current quarter. I was on the bubble for profit goals and if I could just push the expense […]